As of October 1, 2011, we've started a new process with our new volunteers. The hope is to reduce the confusion they have when we send them all the information they need. We used to send out a Welcome letter with information about the Forum, Photoshelter, selecting photos, and uploading them, all at once. That often resulted in people getting confused about selecting photos on Photoshelter.
Now we send out a Welcome letter and include their first photo to restore. We register them on the Forum so they can get acquainted and ask questions if they need help with the restoration. After they finish their first photo and are more comfortable with communicating on the Forum, we register them in Photoshelter and send instructions on how to comment on a photo so the distributor can send them an invitation to download it.
After they've had a little time to digest the download instructions we follow through with instructions on uploading back to Photoshelter.
We hope this process will reduce the initial confusion most of the volunteers experience when getting started. Be sure to post your questions if you're still confused!