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OPR Workshop Information Exchange => General Techniques => Topic started by: kiska on September 02, 2019, 04:11:21 PM

Title: Wacom
Post by: kiska on September 02, 2019, 04:11:21 PM
Does anybody have a phone number for wacom????@#$%^&*)(*&^%$ I've been all over their site. When I option click on a color to get that color, I get this.Can't get into Wacom settings to check how things are set up. @#$%^(*&^%$#@#^&
(https://i.postimg.cc/xX0s6CDG/Screen-Shot-2019-09-02-at-3-43-07-PM.png) (https://postimg.cc/xX0s6CDG)
Title: Re: Wacom
Post by: Shadow on September 02, 2019, 05:21:07 PM
See if this works for you. 855-MY-WACOM (699-2266)
Title: Re: Wacom
Post by: kiska on September 03, 2019, 05:08:56 AM
WONDER Woman! I'll try later today. Thanks. Hell, I swear I went to several "contact" and didn't find anything when I was looking.
Title: Re: Wacom
Post by: kiska on September 06, 2019, 05:22:45 AM
Anybody have a phone number for Adobe?? Just tried this number and all it is is sales. 800-685-3644
Title: Re: Wacom
Post by: Hannie on September 06, 2019, 06:19:35 AM
What about live chat support:

https://helpx.adobe.com/support.html

Click on the contact balloon lower right corner.
Title: Re: Wacom
Post by: kiska on September 06, 2019, 06:37:17 AM
Been there. Got this:
(https://i.postimg.cc/23Xtdwmh/Screen-Shot-2019-09-06-at-6-33-19-AM.png) (https://postimg.cc/23Xtdwmh)
 Then this: then to forums.
(https://i.postimg.cc/2VZ0QN0N/Screen-Shot-2019-09-06-at-6-33-40-AM.png) (https://postimg.cc/2VZ0QN0N)
Title: Re: Wacom
Post by: Hannie on September 06, 2019, 06:41:10 AM
Yikes, bad service.
Is it still the same issue with color picker bug?
Title: Re: Wacom
Post by: kiska on September 06, 2019, 06:46:54 AM
All kinds of problems. Bridge and ps freeze. Have had to restart or shut down frequently. SUCKS!
Title: Re: Wacom
Post by: Hannie on September 06, 2019, 06:55:07 AM
I had the same problems a year ago and it turned out to be Windows Defender causing that to happen in Photoshop.  On a Mac of course there is no Windows Defender but it may have something to do with a Mac type anti virus program.  If you can, temporarily disable it and see if the problems clear.

Is there anything on a Mac where you can see which programs/services are active and how much processor and memory etc. they use?  (windows calls it taskmanager).
 
you can try these as well:

-disable automatic video mode nenergy saver settings:
  http://osxdaily.com/2017/01/08/disable-gpu-switching-macbook-pro/
 
-disable GPU (video card setting)

-update video drivers

-reset Preferences

-3rd plugins, uninstall
Title: Re: Wacom and Mojave
Post by: kiska on September 06, 2019, 07:31:54 AM
You're getting beyond me. It's a Mac Pro 8 core desktop. Should have plenty of muscle.
(https://i.postimg.cc/RNX6PXXC/Screen-Shot-2019-09-06-at-7-30-32-AM.png) (https://postimg.cc/RNX6PXXC)
Title: Re: Wacom
Post by: Hannie on September 06, 2019, 08:25:50 AM
Yep, plenty of power there.

Title: Re: Wacom
Post by: Shadow on September 06, 2019, 10:25:10 AM
Wow Kiska! What a nightmare.
Logged in to Adobe and followed that *&^% trail they have and it led to Community Support.  :mad:
https://helpx.adobe.com/tech-comm-suite/customer-support.html   This link led me to an email address where I was able to get help a couple of years ago.  (  techcomm@adobe.com  )  Might be worth giving it a try. No more phones.
I am making a list of Hannie's tips for future reference as well and you may also want to check with Apple to see if there are known bugs associated with a recent update. Found this when I searched for Apple + PS CS6
https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html   It looks to be about a year old but might be worth a look see.
Good luck! Let us know how it goes.
Title: Re: Wacom
Post by: Shadow on September 06, 2019, 10:33:13 AM
By the way, were you able to talk with Wacom support?
Title: Re: Wacom
Post by: kiska on September 06, 2019, 10:40:38 AM
Yeah. "As long as I can get to Wacom thru system prefs, I really don't need the desk center". So, another screw you. :mad:
Title: Re: Wacom
Post by: Mhayes on September 08, 2019, 01:04:29 AM
oh no, Kiska on the war path, stay tuned for a "scorched earth." Sorry shouldn't laugh as my computer is on its last leg and had to buy another and from Tuesday to till maybe late Thursday will be without one.
Title: Re: Wacom
Post by: kiska on September 08, 2019, 04:33:07 AM
 :D >:( :mad: :knuppel: :funny:
Title: Re: Wacom
Post by: BBeesley on September 08, 2019, 11:21:25 PM
I call Adobe @ <number removed by moderator>
It has always worked for me
Title: Re: Wacom
Post by: kiska on September 09, 2019, 02:13:50 AM
 DO NOT CALL THAT NUMBER. The correct number is 800-833-6687. "Adobe does not provide phone support" for cs products.